Frequently Asked Questions
Moving Questions? We've Got Answers. If not, contact us and we'll take care of you.
Local moving costs in depend on the size of your home, the number of movers required, and the time it takes to complete the job. Most local moves are billed hourly based on crew size. To get the most accurate quote, we recommend scheduling a free in-home or virtual moving estimate.
The cost of a cross-country or long-distance move is based on the total weight of your shipment, the distance traveled, and the time of year. Summer rates are typically higher due to peak moving season. To get a personalized and accurate cross-country moving quote, schedule a virtual or in-person estimate with one of our professional move coordinators.
A virtual moving estimate is a convenient alternative to an in-home visit. Using your smartphone, you’ll connect with a certified moving representative via secure video chat. Through our Virtual Survey app, you’ll walk through your home and show the items you're planning to move. It’s quick, accurate, and easy to use—similar to FaceTime or Zoom.
Our standard moving services include:
- Protection of home floors and doorways
- Pad-wrapping furniture for protection
- Disassembly and reassembly of basic furniture (like beds)
- Loading, transportation, and unloading of your household goods
We offer a variety of optional services to make your move easier, including:
- Professional packing and unpacking
- Debris removal
- Shuttle service (if truck access is limited)
- Third-party services such as appliance disconnection, pool table disassembly, crating of fine art, and more
A shuttle charge applies when your home isn’t accessible by a large moving truck. In these cases, a smaller vehicle (shuttle truck) is used to transfer your belongings to or from the moving van. Your moving consultant will assess access during your estimate and let you know if this fee applies.
Third-party services refer to specialty services provided by trusted partners to handle unique items or tasks. Examples include:
- Crating fine art or antiques
- Disconnecting and reconnecting appliances
- Moving pool tables, pianos, or grandfather clocks
- Removing and crating wall-mounted TVs
An in-home moving estimate involves one of our moving experts visiting your home to:
- Review the items to be moved
- Assess truck access and any special requirements
- Answer your questions and provide a written quote
Moving companies are not permitted to transport hazardous or perishable items. Prohibited items may include:
- Flammable or explosive materials (gasoline, propane tanks, fireworks)
- Perishable food
- Plants (especially for long-distance moves)
- Important personal documents, jewelry, and cash (keep these with you)
While moving companies don’t offer insurance, we do provide valuation coverage:
- Full Value Protection (FVP): Covers repair, replacement, or reimbursement at current market value.
- Released Value Protection: A no-cost option that provides minimal coverage at $0.60 per pound per item.
Preparation is key to a smooth move. Some helpful tips:
- Declutter and donate items you no longer need
- Clearly label all boxes by room
- Set aside essentials and personal items to take with you
- Ensure parking access for the moving truck
Yes, we provide vehicle transportation services for most types of cars, trucks, and SUVs. Rates are based on vehicle type and shipping distance. Ask about bundling vehicle transport with your household move.
Yes, we specialize in moving heavy and delicate items. Pianos, pool tables, hot tubs, and similar items often require special handling or crating. We coordinate with third-party specialists when needed, and any additional costs will be outlined in your moving quote.
Transit time for your household goods depends on the weight of your shipment, the distance of the move, and the season. During peak season (summer), delivery times may be longer. Your move coordinator will provide an estimated delivery window based on your move details.
It is important to do your research when hiring a moving company. Here are some top tips:
- Verify the company’s U.S. DOT number and FMCSA registration at protectyourmove.gov.
- Be cautious of too-low estimates that sound too good to be true.
- Look for affiliations with national van lines like United Van Lines.
- Check online reviews and ask trusted friends or colleagues for referrals.
- Use tracking technology like AirTags as an extra precaution.
Check out our full DIY Packing Guide for tips and tricks when packing your household items into boxes for an upcoming move.
