Data (Privacy) Protection Management:

Mesa International is committed to protecting the rights of our customers and securing and protecting the information that is shared with us throughout the operation of our services. This privacy notice discloses the privacy practices for Mesa, and the collection, use, retention, disclosure and disposal of personal information as needed and pertaining to our moving and relocation services.

What is personally identifiable information?

Personally, identifiable information, or sensitive personal information is known as information that can be used to identify, contact or locate a single person. This information may include, name, social security number, date and place of birth, employment, home address, etc.

How we obtain this information: This information can become available to our company in regard to our services through moving documentation, customs docs, visas and passports. It is our responsibility and duty to you to handle your information with the utmost care and protection.

We are the sole owners of the personal information collected in regard to your move. Only authorized personnel have access to the information that you voluntarily give us via email in preparation for your relocation. We will not sell or rent this information to anyone. Your information will only be shared with those necessary in assisting with the moving/relocation process.

MESA International observe and operate within the FIDI 10 Minimum Privacy Principles:

1. Management: All personnel involved in the move management process are informed of and held responsible for upholding these privacy policies and procedures. a. Review fully the policies and procedures in regards to collecting, obtaining and maintaining customers’ personal information. b. Collect and process appropriate information necessary for the move and relocation, hold onto information only as long as legally necessary and then the information is to be properly deleted or shredded.
2. Notice: Mesa International notify our clients and customers about our privacy policies and procedures in our contracts and communications. Our notice is also available on the mesamoving.com website, and a link is provided at the bottom of each of our email signatures.
3. Choice and Consent: Mesa International describes the options available to the individual in regards to the collection, use and disclosure of personal information when asked to do so. By appointing Mesa International for your international relocation, you are giving your implicit consent regarding the collection, use and disclosure of your personal information.
4. Collection: Mesa International collects and manages personal information that obtains to an individual’s international relocation. This information collected is only shared with employees who need the information to perform a specific job, i.e. customer services, customs processing, and billing.
5. Use, Retention, and Disposal: Mesa International collect and retain personal information for only as long as necessary to fulfil the stated purposes or as required by law. Personal information is then appropriately and safely disposed of.
6. Access: Mesa International provides individuals and clients with access to personal information upon request for review and update. Personal information is only shared with those employees who need to view the information to handle a specific job duty regarding the order, customer service, customs processing, billing, and operations.
7. Disclosure to Third Parties: Mesa International share personal information to third parties only for necessary work purposes and with the implicit or explicit consent of the individual. All third parties, supply chain members are advised via email of our policies, procedures and expectations. As each new vendor is set up, they are provided with a copy of our Data Privacy Protection Policy, and our email signatures serve as a constant reminder.
8. Security for Privacy: Mesa International protects personal information against unauthorized access (both physical and logical). Personal data is only viewed and accessible to authorized staff.
9. Quality: Mesa International only maintain accurate, complete and relevant personal information that has been submitted to us directly from the transferee, employer or relocation company via email or completed forms.
10. Monitoring and Enforcement: Mesa International monitor compliance regarding our company’s privacy policies and procedures. Complaints and disputes are taken very seriously and addressed by our VP/General Manager and IT Manager to be sure the situation is rectified immediately. All staff have been informed of our policies and procedures and are aware that any breach of these policies may lead to disciplinary action.